FAQ

October 18, 2015

How long will it take to receive my order?

UNFRAMED orders are estimated to SHIP within 5 business days.  Once the order is shipped, you will receive an email notifying you.  FRAMED orders are estimate to ship within 5-7 business days. 

October 18, 2015

Do you ship worldwide?

 Yes, we ship worldwide to most countries.  If you have any issues, during the shipping process, please contact us and we'll figure out a solution asap.

October 18, 2015

Do I need to sign for delivery?

If the order is less than $1000 then no signature will be needed.  If the order is over $1000, then a signature will be required.

October 18, 2015

Can I cancel my order?

Prints go out very soon after the purchase is made.  Please contact us asap and we will try our best to cancel but if the order has already gone out, we cannot cancel it.

October 18, 2015

Do you offer framing? 

Yes!  We offer affordable custom framing.  You can see more details on our framing process here.  Framed orders are estimated to ship with 2 weeks from order date.

October 18, 2015

How is my order shipped?

Prints 16X20 or smaller are shipped in flat white cardboard mailers.  Prints larger than 16X20 are shipped in white cardboard tubes.  Our shipping carriers are either FedEx or USPS and we will send a tracking number once the order has been shipped.  We take every precaution to ensure the prints do not get damaged during the shipping process.  (Note: When the tube arrives, take great care when opening or allow your framing professional to open.) Once the order is shipped you will receive an email with a tracking number.

October 18, 2015

What is your return policy?

We accept returns within 30 days.  You can see more details here on our returns pageDo note, we do not accept returns on framed pieces.  All framed pieces are custom framed and non-returnable.  HOWEVER, if you are truly not satisfied with your framed print, please contact us and we will do everything we can to make it right!  We are committed to great customer service!

October 18, 2015

What if my print was damaged in the delivery process?

In the rare instance your print was damaged in transit, please contact us and we can set up a return and provide a replacement.

October 18, 2015

What if my order was lost in transit?

If your order was lost in transit by one of our carriers, please report it to the shipping carrier with your tracking number then contact us here.

October 18, 2015

Can I get a custom sized print made?

If you are interested in a custom size larger than what we offer, please contact us here.  We sometimes create very limited editions of extra large prints.