UNFRAMED orders are estimated to SHIP within 5 business days. Once the order is shipped, you will receive an email notifying you. FRAMED orders are estimate to ship within 5-7 business days.
If the order is less than $1000 then no signature will be needed. If the order is over $1000, then a signature will be required.
Prints 16X20 or smaller are shipped in flat white cardboard mailers. Prints larger than 16X20 are shipped in white cardboard tubes. Our shipping carriers are either FedEx or USPS and we will send a tracking number once the order has been shipped. We take every precaution to ensure the prints do not get damaged during the shipping process. (Note: When the tube arrives, take great care when opening or allow your framing professional to open.) Once the order is shipped you will receive an email with a tracking number.
We accept returns within 30 days. You can see more details here on our returns page. Do note, we do not accept returns on framed pieces. All framed pieces are custom framed and non-returnable. HOWEVER, if you are truly not satisfied with your framed print, please contact us and we will do everything we can to make it right! We are committed to great customer service!
In the rare instance your print was damaged in transit, please contact us and we can set up a return and provide a replacement.