FAQ

September 21, 2017

Why are 8x10 and 11x14 prints only offered framed?

We feel it’s best to give someone a gift, not a project.  And at those smaller sizes, we have decided to only offer framed prints.  This allows us to offer the work at a quality we are happy with at a very reasonable price.  We have partnered with expert framer, SimplyFramed, and currently offer timeless frames in white, black, antique gold, natural wood, or light walnut wood.  See more about our framing here.

October 18, 2015

How long will it take to receive my order?

Orders are estimated to SHIP within 7 business days.  Once the order is shipped, you will receive an email notifying you with a tracking number.  All orders are custom printed and framed so we appreciate your patience!

October 18, 2015

Do I need to sign for delivery?

If the order is less than $1000 then no signature will be needed.  If the order is over $1000, then a signature will be required.

October 18, 2015

Can I cancel my order?

Prints go out very soon after the purchase is made.  Please contact us asap and we will try our best to cancel but if the order has already gone out, we cannot cancel it.

October 18, 2015

How is my order shipped?

Prints 16X20 or smaller are shipped in flat white cardboard mailers.  Prints larger than 16X20 are shipped in white cardboard tubes.  Our shipping carriers are either FedEx or USPS and we will send a tracking number once the order has been shipped.  We take every precaution to ensure the prints do not get damaged during the shipping process.  (Note: When the tube arrives, take great care when opening or allow your framing professional to open.) Once the order is shipped you will receive an email with a tracking number.

October 18, 2015

What is your return policy?

You can see details here on our returns page here.  We do not accept returns on framed pieces.  All framed pieces are custom framed and non-returnable.  HOWEVER, if you are truly not satisfied with your framed print, please contact us and we will do everything we can to make it right!  We are committed to great customer service!

October 18, 2015

What if my print was damaged in the delivery process?

In the rare instance your print was damaged in transit, please contact us and we can set up a return and provide a replacement.

October 18, 2015

What if my order was lost in transit?

If your order was lost in transit by one of our carriers, please report it to the shipping carrier with your tracking number then contact us here.

October 18, 2015

Can I get a custom sized print made?

If you are interested in a custom size larger than what we offer, please contact us here.  We sometimes create very limited editions of extra large prints. 

October 18, 2015

What is a limited edition?

 A limited edition is a fixed number of prints at a specific size.  For example, an edition of 50 means that only 50 prints at that size will be printed.  Once the edition is sold out, it is closed and no more prints will be made available at that size.  As an edition gets closer to selling out, the price of that edition gets higher.  Our limited edition prints come with a certificate of authenticity which is signed and numbered by Randal Ford.